Our Features
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Analyze your business call traffic
Call recording
Analyze your customer conversations to understand the requirements of your callers.
Call tracking
Track and monitor all your business calls to ensure you do not miss any potential leads.
Push reports
Get detailed analytical reports of your business calls via SMS and email (in CSV format).
Live dashboard
Monitor the number of calls connected and missed by each department in your organization.
Live call info
Get ongoing call details for each incoming phone call directly on the web panel.
Performance reports
Analyze your daily call volume and measure performance of individual agents.
Connect your callers to the right agent
Multi-level IVR
Customize your IVR flow with welcome note and handle multiple calls simultaneously.
After hours call routing
Route calls to specific agents or mobile number even after office hours and stay available 24*7.
Live call transfer
Transfer ongoing calls without disconnecting them and enhance your callers’ experience.
Voicemail facility
Let your callers leave their message in the voicemail when none of the agents are available.
Call forwarding
Forward your business calls instantly to reduce the waiting time of your callers at your choice.
Sticky agent
Connects the caller to the same agent, provided he/she calls within a specified threshold time.
Call routing
Connect your callers directly with their concerned department basis their input in the IVR menu.
Call queuing
Analyze your daily call volume and measure performance of individual agents.
Multiple parallel calls
Analyze your daily call volume and measure performance of individual agents.
Simultaneous routing
Connect your callers directly with their concerned department basis their input in the IVR menu.
Balanced call routing
Analyze your daily call volume and measure performance of individual agents.
Peak calling hours
Analyze your daily call volume and measure performance of individual agents.
Additional features
Notifications
Get notified about important updates to improve your business’s internal communication.
SSL security
Secure communications between the web browser and server through data encryption.
Block callers
Weed out unnecessary callers or contacts by blocking them directly from the web panel.p>
Click to call
Make outbound calls directly from the web panel to follow up with your missed calls.
On-hold Music
Keep your callers entertained while you are forwarding or transferring their call to agents.
Role-based panel
Assign each pro user with a distinct role to enable and disable certain permissions.
Custom sender id
Send messages to your customers using your business name to increase brand awareness.
Custom main greeting
Greet your callers with a welcome message to personalize their on-call experience.
Existing phone
Receive customer calls on your existing mobile phones and landline devices to save cost.
Storage
Get ongoing call details for each incoming phone call directly on the web panel.
Schedule campaign
Get ongoing call details for each incoming phone call directly on the web panel.
Faster setup
Analyze your daily call volume and measure performance of individual agents.