Our Features

Make it easy for your customers to connect with you.
Give your business the credibility it deserves.
Claim your 1800 toll free number today.

Toll-free number

Let your customers call you for free and increase your brand recognizability.

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Virtual number

Add multiple numbers at the backend of a centralized business number.

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Vanity numbers

Increase your brand recall value with a phone number that is easy to remember.

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Analyze your business call traffic

Call recording

Analyze your customer conversations to understand the requirements of your callers.

Call tracking

Track and monitor all your business calls to ensure you do not miss any potential leads.

Push reports

Get detailed analytical reports of your business calls via SMS and email (in CSV format).

Live dashboard

Monitor the number of calls connected and missed by each department in your organization.

Live call info

Get ongoing call details for each incoming phone call directly on the web panel.

Performance reports

Analyze your daily call volume and measure performance of individual agents.

Connect your callers to the right agent

Multi-level IVR

Customise your IVR flow with welcome note and handle mulitple calls simultaneously.

After hours call routing

Route calls to specific agents or mobile number even after office hours and stay available 24*7.

Live call transfer

Transfer ongoing calls without disconnecting them and enhance your callers’ experience.

Voicemail facility

Let your callers leave their message in the voicemail when none of the agents are available.

Call forwarding

Forward your business calls instantly to reduce the waiting time of your callers at your choice.

Sticky agent

Connects the caller to the same agent, provided he/she calls within a specified threshold time.

Call routing

Connect your callers directly with their concerned department basis their input in the IVR menu.

Call queuing

Analyze your daily call volume and measure performance of individual agents.

Multiple parallel calls

Analyze your daily call volume and measure performance of individual agents.

Simultaneous routing

Connect your callers directly with their concerned department basis their input in the IVR menu.

Balanced call routing

Analyze your daily call volume and measure performance of individual agents.

Peak calling hours

Analyze your daily call volume and measure performance of individual agents.

Additional features

Notifications

Get notified about important updates to improve your business’s internal communication.

SSL security

Secure communications between the web browser and server through data encryption.

Block callers

Weed out unnecessary callers or contacts by blocking them directly from the web panel.p>

Click to call

Make outbound calls directly from the web panel to follow up with your missed calls.

On-hold Music

Keep your callers entertained while you are forwarding or transferring their call to agents.

Role-based panel

Assign each pro user with a distinct role to enable and disable certain permissions.

Custom sender id

Send messages to your customers using your business name to increase brand awareness.

Custom main greeting

Greet your callers with a welcome message to personalize their on-call experience.

Existing phone

Receive customer calls on your existing mobile phones and landline devices to save cost.

Storage

Get ongoing call details for each incoming phone call directly on the web panel.

Schedule campaign

Get ongoing call details for each incoming phone call directly on the web panel.

Faster setup

Analyze your daily call volume and measure performance of individual agents.